1. Eligibility for Returns & Refunds

Refunds are only provided in the following situations:

• When you’ve paid for a product that is out of stock

Returns or exchanges are accepted when:

• Products are unused, unopened, and in original packaging
• You receive a damaged or defective item (contact us within 7 days of delivery)

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2. How to Initiate a Return or Exchange

To request a return or exchange, contact us at lolope.emoji@gmail.com within 7 days of receiving your order. Our customer service team will provide you with detailed return instructions.

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3. Refund Processing

When a refund is approved for an out-of-stock product:

• You’ll receive an email confirmation
• Your refund will be issued to your original payment method
• Processing typically takes 1–7 business days (timing may vary based on your bank or payment provider)

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4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used skincare products
• Items that have been tampered with or damaged after delivery

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5. Exchanges

To exchange a product for a different size or item, follow the same process as returns. Exchanges are subject to product availability.

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6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or we made an error with your order.